Return & Refund Policy

Last updated: 28 April, 2026

At Level Up Sleep, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used, including:

• Sleep earplugs

• Mouth sleep tape

• Nasal breathing kits

• Sleep guards

• Eye masks (if used)

If the product is defective or damaged, please contact us and we will assist you.

3. Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved:

• Refunds will be processed to your original payment method

• It may take 5–10 business days for the refund to appear

4. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us at:
levelupsleepsocial@gmail.com

5. Shipping Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the product

We will resolve the issue as quickly as possible.

7. Cancellations

Orders can only be canceled within 12 hours of placing the order. After this period, the order may already be processed or shipped.

8. Contact Us

If you have any questions about returns or refunds, contact us:

Email: levelupsleepsocial@gmail.com
Website: https://levelupsleep.co.uk

Level Up Sleep — Better sleep starts with confidence in your purchase.